Managed IT Services & AMC
An annual maintenance contract gives you a named engineering team, regular health checks and fast response when something breaks, at a predictable yearly cost instead of surprise repair bills.
- Proactive monitoring
- Incident response and support
- Regular health checks
- Predictable annual contract
Organisations that want their networks, security and cloud systems looked after on an agreed, ongoing basis.
Monitoring and AMC support
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We understand your current setup, goals and constraints.
Questions
What does an AMC include?
The contents are agreed with you and typically cover monitoring, regular health checks and support. We confirm the scope in writing before the contract starts.
Can an AMC start with an assessment?
Yes. Many relationships begin with the free assessment, which shows what needs attention and helps define the contract.
Scope and boundaries
Scope
The exact scope and deliverables are agreed with you in writing before work begins.
Third-party costs
Hardware, licences, subscriptions and third-party charges are only included where we state so in the agreed scope.
Changes
Anything outside the agreed scope is discussed and agreed with you before it is carried out.
Service terms
Covered systems, service hours, response targets and exclusions are set out in the written agreement. We do not publish fixed response times on this page.
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